What to do if the laptop battery is not charging


With the problem when the laptop battery does not charge or does not fully restore capacity, mobile device owners face quite often. This can happen either when a new battery is installed for the first time or during continuous use. If the charger is connected, but does not charge the battery, incorrect messages about its status are displayed, other abnormal situations occur — you need to look for the reasons consistently and carefully.

No charging with adapter plugged in

The situation when the battery on a laptop does not charge when the power adapter is connected occurs on all models without exception. It can be reliable Asus or HP, trendy Dell, productive Samsung or gaming MSI. All brands are subject to the same problem.

Important! Symptoms are manifested in the form of a message about the lack of charging. To read it, just hover over the battery icon in the tray. In Windows XP, 7, 8, the message sounds like «Connected but not charging.» Windows 10 notification is slightly different. The system reports that charging is not in progress.

Connected but not charging

Fixing the problem is quite simple. When charging is connected, but not charging, you need to:

  • turn off the laptop by selecting Start-Shutdown;
  • disconnect the charger;
  • pull out the battery;
  • press the power key and hold it down for at least a minute.

After that, you need to connect the power adapter and go to BIOS. How to do this is detailed in the instructions for the laptop. Models from Acer, HP, Dell, Packard Bell can use one of the F2, F10, Del buttons. On some series of Lenovo, Sony, to get into the BIOS, you will need to press a hardware key on the case.

After entering, you need to use the arrows to go to the Exit section. Here — activate the item Load Default Setting. it reset bios to factory settings. After that, you need to select the Save setting and Exit item and confirm your actions. When exiting the BIOS, the device is turned off with the power button.


To make sure that the problem when the laptop stops charging when charging is on is gone, it is disconnected from the mains, put the battery back in place and turn it on. After booting the system, you can verify that the battery is recognized and its capacity is restored.

No charging when overheating

As the battery wears out, its heating level increases during charging. Inside the battery on each bank thermal sensors installed. When the controller receives a signal that the critical temperature of one or more elements has been reached, it blocks the supply of current.

If the battery is not being charged by the charger, it is worth check battery temperature with palm. If it is high, no need to worry. The device must be allowed to cool down, after which charging will continue.

Advice! To eliminate the problem of overheating, it is recommended to purchase special laptop cooling pads.

Cooling pad

Battery is not fully charged

The power management system does not start recovery when there is a small drop in battery capacity. Therefore, if the laptop is charging, the battery level is above 95% — there is no reason to worry. As soon as the usable capacity falls below, the recovery process will begin.

Another situation occurs on laptops that allow you to monitor the state of the battery. Installed in the system utilities that block negative processes in the battery. These include a full charge, which reduces the overall battery life. Usually in the tray instead of the battery icon there is an icon of a utility that monitors the state of the battery. You need to right-click on it and select Full battery charge mode in the operating parameters.

Another reason for the abnormal behavior of the power subsystem may be in a variety of control programs for a laptop.. If the battery does not charge 100 percent, it is recommended to remove them. You can do this in the Programs and Applications section. Finding an unwanted visitor is quite simple — its name usually includes a laptop model.

New battery not charging

There may be several reasons why the charging of a new battery does not work. The most common are factory defective battery and incorrect battery identification. To troubleshoot, you need:

  • turn off the laptop completely;
  • disconnect the power adapter;
  • pull out the battery;

Disconnecting the battery

  • press the power key and hold for at least a minute;
  • insert the battery and turn on the device.

Usually the problem when a new battery on a laptop does not charge is fixed in this way.

Advice! If this does not help, it is recommended to reset the BIOS first before going to a service center or store to replace the battery.

Hardware lock

The situation when the laptop writes «power is connected», but the battery is not charging, occurs on Apple devices and some Sony series. The reason is that the system automatically ensures that the user uses only certified batteries.. If you install a compatible battery, a wide variety of situations may occur. For example, charging is not going on, a message is displayed about an incorrect battery, the laptop does not see the battery.

apple laptop is charging

For Apple models, there are unique workarounds for this problem, each model uses its own method. Fix the same situation on Sony laptops simple enough. The set of proprietary software offers a battery control utility. The problem is that after installation it is not shown in the list of programs, and it will not work to remove it using simple methods. There is only one way out: if you plan to use a compatible battery, you do not need to install the control utility.

Battery wear

As the battery cells wear out, the maximum battery capacity decreases. As a result, the system indicates that the battery is not fully charged. This situation can only be resolved battery recalibration. And the most effective method is to restore it. It is recommended to entrust such work to specialists armed with the necessary measuring equipment.

Not charging after system update

Microsoft does not always release 100% working updates for the Windows operating system. As a result, there are situations when the laptop does not charge from the network. You can try to get rid of this trouble as follows:

  • launch the task manager by pressing Win + R and entering the command devmgmt.msc;
  • find the Batteries section in the list of devices and open it;
  • if the list contains a Battery with APCI compatible management, right-click on the name and select Delete.


After that, you will need to confirm your actions and restart laptop. With a high probability, the problem when the device is charging, but does not restore battery capacity, will be eliminated.

As a conclusion

Today it is not uncommon for users to use incomplete adapters with their laptops. In this case, the device works normally from the network, but cannot restore the battery charge. The advice is simple: you need to buy only adapters recommended by the manufacturer or models with a sufficient level of output power.

In addition, no one is immune from the situation of damage to the power supply. If the laptop battery is not charging — worth a try connect another adapter to it. Perhaps the problem is immediately and clearly diagnosed, and you will have to go to the service for repair.

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